Call Us (855) 539-1552
Info@CovenantShare.org

Refund Policy

Effective Date as last modified: May 20, 2020

POLICY STATEMENT

It is the policy of Covenant HealthShare, Inc. (Covenant) to provide refunds in certain limited circumstances.

PROCEDURE

  1. Contact Covenant Member Care
    • For assistance with questions and other information related to refunds, please contact a Covenant Member Care Specialist at 855.539.1552, Monday through Friday from 8am to 6pm EST, or by email to MemberCare@CovenantShare.org.
  2. Refund Eligibility
    1. You are entitled to a full refund of your latest Monthly Membership Gift (MMG) in the following circumstances:
      1. If you withdraw your registration prior to the effective date of your membership;
      2. If you cancel your membership within ten (10) days after the effective date of your membership; or
      3. If, at any time during the course of your membership, you cancel your membership within ten (10) days after your scheduled billing date.
    2. You are not entitled to a refund of your latest MMG in the following circumstances:
      1. If all individuals included on your registration do not attest to the Covenant Statement of Faith;
      2. If you fail to respond to written or verbal inquiries from Covenant during the course of registration for membership with Covenant for more than sixty (60) days; or
      3. If, at any time during the course of your membership, you cancel your membership more than ten (10) days after your scheduled billing date. (Membership will remain active through the end of the current month).
  3. Additional Refund Terms
    1. ALL REFUNDS ARE SUBJECT TO REVIEW BY COVENANT.
    2. No refunds will be given under any circumstances for the one-time ministry fee paid at the time of registration.
    3. Refunds will be processed as credit to the same card or account used for your recurring MMG.
    4. Refund requests involving payment of refund amounts by check may be delayed up to thirty (30) business days.

About Us

Create a community of Christians that aid one another’s burdens and empower the Word of God globally.
Call us (855) 539-1552
PO Box 250168
Atlanta, GA 30325
Covenant HealthShare, Inc. (“Covenant”) is a non-profit health care sharing ministry (“HCSM”). As a HCSM, Covenant facilitates the sharing of medical expenses amongst its members, but Covenant is not an insurance company, and neither its guidelines nor program of operation is an insurance policy. Covenant members voluntarily share each other’s medical expenses in accordance with membership guidelines administered by Covenant and its affiliates. Sharing is available among members for all qualified medical expenses; however, Covenant does not guarantee or promise that your medical bills will be paid or assigned to other members for payment. Whether any other member chooses to contribute, in whole or in part, to the payment of your medical bills is completely voluntary on the part of that member. As such, membership in Covenant should never be considered as a substitute for an insurance policy. Whether you or your provider(s) receive any payments for medical expenses, and whether or not Covenant continues to operate, you are always liable for any unpaid medical bills. This HCSM is not regulated by state departments of insurance. Select states explicitly exempt HCSMs that, among other requirements, post a state specific notice advising consumers in such state that a HCSM is not an insurance company, does not offer or provide insurance policies, and is not insurance. As a HCSM, Covenant’s operations are exempt from insurance regulations. Although Covenant does not rely on such explicit exemptions under state law in order to operate as a HCSM, Covenant has chosen to publish these state specific notices. To view these state-specific notices, click here. To view Covenant’s Privacy Policy, click here.
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